Frequently Asked Questions

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  • Automate Rent Collection: How do I set up my deposit account?
    Answer: Landlords and property managers may add a deposit account to receive rent and other payments from their portals. From your home page, hover your mouse ...
  • Landlord/Property Manager Miscellaneous Functionalities: How can I edit my tenant's email address?
    Answer:  The initial use of the tenant's email address is for an invitation to be sent on your behalf to your tenant asking them to activate ...
  • Automate Rent Collection: How do I switch my deposit account used to receive payments? 
    Answer: Landlords and property managers may select alternate deposit accounts for receiving payments at the unit level after the account has been setup. From your home ...
  • Conveniently Store & Share Documents Online 24/7: How does document sharing work?
    Answer: Landlords and property managers have an option to “Let tenant view" for each stored document. My marking the document as so, tenants will have access ...
  • Landlord/Property Manager Miscellaneous Functionalities: How to edit, connect, and delete a tenant for the unit in the property?
    Answer: How to edit a tenant for the unit in the property: from your dashboard, locate the unit that you would like to work on, hover ...
  • List Your Rental Property: How do I receive my leads?
    Answer: You decide how. You may receive phone calls or emails to your individual mail account. iManageRent keeps a copy in your inquiry manager tab. ...
  • Landlord/Property Manager Miscellaneous Functionalities: What is two-factor authentification (2FA) and how do I enable it on my account?
    Answer: Two-factor authentication (2FA) is an extra layer of security that helps protect your account from unauthorized access. In addition to your username and password, 2FA ...
  • Tenant Miscellaneous Functionalities: How do you setup your payment account?
    Answer: As a tenant, you may use either a bank account or a credit /debit card to make payments to your landlord or property manager. From ...
  • Conveniently Store & Share Documents Online 24/7: How and where do I access documents that I have uploaded?
    Answer: Landlords and property managers may access your documents from the home page, under the "Manage Units and Tenants" Stored Documents tab. Tenants can access all ...
  • My Company Website: What are the technical steps in implementing website integration?
    Answer: 1) The following pages are required* on your website: a) List view of vacancies b) Detail view of individual vacancies c) Apply to rental d) Get more information *If you ...
  • My Company Website: How do I collect a security deposit and rent online via website integration?
    Answer: 1) From your iManageRent dashboard you can invoice the desired amounts and setup your deposit account. Your tenant will receive an email with instructions, and ...
  • My Company Website: I have paid my website integration setup fee what should I do next?
    Answer: 1) The following pages are required* on your website: a) List view of vacancies b) Detail view of individual vacancies c) Apply to rental d) Get more information   *If you ...
  • Estimate Market Rent: What criteria are used in generating the report?
    Answer: The report takes into account these major criteria: property address, zip code, multifamily vs. single family, number of bedrooms and bathrooms, square footage, location, proximity, ...
  • Easily Handle Maintenance & Manage Vendors: Who can create a maintenance issue?
    Answer: A maintenance request can be created by tenants, property managers and landlords from the portal.  ...
  • Easily Handle Maintenance & Manage Vendors: Can I add and track my own service providers, contractors, and vendors?
    Answer: Landlords and property managers can add a service vendor to the property, add them to service issue communications, and track their invoices. ...
  • Tenant Miscellaneous Functionalities: How do I change my email address as a tenant?
    Answer:  To change your email address as a tenant, please login to home page, hover mouse over your name on the upper right corner of the ...
  • Landlord/Property Manager Miscellaneous Functionalities: Setting Up iManageRent Push Notifications on iPhone.
    Answer: 1. Log in to your landlord account on your iPhone using the installed iManageRent Web App. 2. Navigate to «My Account > Notification Settings > Push Notifications».   ...
  • Landlord/Property Manager Miscellaneous Functionalities: Setting Up Push Notifications for iManageRent
    Answer: What Are Push Notifications? Push notifications are alerts sent directly to your device to keep you updated on important events, such as rent payments, maintenance requests, ...
  • Renters Insurance: What does Sure renters insurance cover?
    Answer: Renters insurance serves as a crucial safeguard, ensuring protection for you and your personal belongings in unforeseen circumstances, as well as any accidental damage to ...
  • Renters Insurance: Is renters insurance mandatory?
    Answer: Many landlords and property managers may require tenants to have renters insurance as part of the lease agreement. If it's not mandatory by your landlord ...
  • Renters Insurance: Is renters insurance refundable if I move out?
    Answer: If you cancel your renters insurance after moving out, you can receive a refund for the unused portion of your prepaid premium on a prorated ...
  • My Company Website: What functionalities do you bring to my website?
    Answer: 1) Display, edit and delete rental vacancies in list and detailed view formats. 2) The ability to offer and capture prospective tenants’ Lease Applications, including credit ...
  • General: Who can use iManageRent?
    Answer: We cater to small property owners and managers, tenants, and building service providers. ...
  • My Company Website: What is website integration?
    Answer: We bring the functionalities of our powerful end-to-end property management solution to your company website such as: Manage your vacancies on your site without the help ...
  • Automate Rent Collection: How can I find out when rent gets paid?
    Answer: iManageRent notifies you via email each time a tenant schedules a payment and when funds are successfully deposited into your account. From your dashboard, you ...
  • My Company Website: How do I setup website integration?
    Answer: It is very simple and requires minimal skills. We will supply your developer with instructions to add a few lines of code to your website ...
  • Landlord/Property Manager Miscellaneous Functionalities: How to edit a property's information?
    Answer: From your dashboard, choose the required property and click on the "Edit property" button on its picture. On the following page, edit necessary information in ...
  • Landlord/Property Manager Miscellaneous Functionalities: How to delete a property?
    Answer: From your dashboard, find the required property and click on the "Edit property" button on its picture. Then hit the "Delete property" link on the ...
  • Landlord/Property Manager Miscellaneous Functionalities: How to add a property?
    Answer: From your dashboard, click on the "Add new property" button in the upper right corner of the page. Fill in property details on the following ...
  • Landlord/Property Manager Miscellaneous Functionalities: How to add a property under San Francisco Rent Control?  
    Answer: From your dashboard, click on the "Add new property" button in the upper right corner of the page. Enter any suitable property name, address, city, ...

The most popular searches are:


  • General
  • Estimate Market Rent
  • List Your Rental Property
  • Automate Rent Collection
  • Automate Rent Increases
  • Security Deposit Accounting
  • Easily Handle Maintenance & Manage Vendors
  • Conveniently Store & Share Documents Online 24/7
  • Tenant Miscellaneous Functionalities
  • Landlord/Property Manager Miscellaneous Functionalities
  • My Company Website
  • Renters Insurance