Frequently Asked Questions

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  • Estimate Market Rent: What criteria are used in generating the report?
    Answer: The report takes into account these major criteria: property address, zip code, multifamily vs. single family, number of bedrooms and bathrooms, square footage, location, proximity, ...
  • Tenant Miscellaneous Functionalities: How do I change my email address as a tenant?
    Answer:  To change your email address as a tenant, please login to home page, hover mouse over your name on the upper right corner of the ...
  • Easily Handle Maintenance & Manage Vendors: Who can create a maintenance issue?
    Answer: A maintenance request can be created by tenants, property managers and landlords from the portal.  ...
  • Easily Handle Maintenance & Manage Vendors: Can I add and track my own service providers, contractors, and vendors?
    Answer: Landlords and property managers can add a service vendor to the property, add them to service issue communications, and track their invoices. ...
  • Conveniently Store & Share Documents Online 24/7: How and where do I access documents that I have uploaded?
    Answer: Landlords and property managers may access your documents from the home page, under the "Manage Units and Tenants" Stored Documents tab. Tenants can access all ...
  • List Your Rental Property: How can I list my property?
    Answer: Start by clicking on "List Your Rental property" and follow the quick and easy steps. Click here for demo ...
  • Automate Rent Collection: Can I set up more than one bank account to accept rent?
    Answer: Yes. You can add more than one deposit account to your profile. Please note that deposit accounts are assigned at unit the level. ...
  • Automate Rent Collection: How long does it take to receive my rent payment?
    Answer: Tenants can pay rent either via credit/debit card or ACH. For credit/debit card payments, funds are typically deposited into the recipient's account the next business ...
  • Landlord/Property Manager Miscellaneous Functionalities: How to add a property under San Francisco Rent Control?  
    Answer: From your dashboard, click on the "Add new property" button in the upper right corner of the page. Enter any suitable property name, address, city, ...
  • Landlord/Property Manager Miscellaneous Functionalities: How to add a property?
    Answer: From your dashboard, click on the "Add new property" button in the upper right corner of the page. Fill in property details on the following ...
  • Landlord/Property Manager Miscellaneous Functionalities: How to delete a property?
    Answer: From your dashboard, find the required property and click on the "Edit property" button on its picture. Then hit the "Delete property" link on the ...
  • Landlord/Property Manager Miscellaneous Functionalities: How to edit a property's information?
    Answer: From your dashboard, choose the required property and click on the "Edit property" button on its picture. On the following page, edit necessary information in ...
  • Landlord/Property Manager Miscellaneous Functionalities: How to add a tenant for the unit in the property?
    Answer: From your dashboard, locate the unit that you would like to work on, hover your mouse over the "Add tenant" button, and click on it. ...
  • List Your Rental Property: What do I need to "list my rental"?
    Answer: Your property address, some pictures if you have them, and your email address. ...
  • Automate Rent Collection: How do I collect rent online?
    Answer: You must enter your unit address, rent, tenant and deposit account information. iManageRent verifies your deposit account (a 3 to 4-day process) and invites your ...

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