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Frequently Asked Questions
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General
Estimate Market Rent
List Your Rental Property
Automate Rent Collection
Automate Rent Increases
Security Deposit Accounting
Easily Handle Maintenance & Manage Vendors
Conveniently Store & Share Documents Online 24/7
Tenant Miscellaneous Functionalities
Landlord/Property Manager Miscellaneous Functionalities
My Company Website
The most popular searches are:
collect rent online
8542x
Why cant all property managers on a account view, receive all the messages
7046x
integration
5293x
ach deadline
5230x
'
5122x
I am not able to see all the messages sent for our properties. How do both users have access to the messages sent by the tenants?
4891x
cannot log into my new account. VERY frustrating
4740x
How do I adjust the account balance
4727x
How do I find rentals
3172x
Did not receive deposits
2978x
General
Estimate Market Rent
List Your Rental Property
Automate Rent Collection
Automate Rent Increases
Security Deposit Accounting
Easily Handle Maintenance & Manage Vendors
Conveniently Store & Share Documents Online 24/7
Tenant Miscellaneous Functionalities
Landlord/Property Manager Miscellaneous Functionalities
My Company Website
Who can use iManageRent?
How long has iManageRent been in business?
Is iManageRent available for everyone to use?
How do I sign up?
How can I reset my password?
How does iManageRent protect my personal information?
Is my data safe and how is it stored?
How does iManageRent provide support?
Can I export my data from iManageRent for accounting purposes?
How do you charge for your services?
How do I cancel my subscription?
Can I get a refund if I decide to cancel my subscription?
Can parking, storage, and other fees be automatically paid by my tenant?
Is there an iManageRent app?
I have a dispute with my landlord. What do I do?
I have a dispute with my tenant. What do I do?
What does iManageRent do?
How can a rental market report help me?
What do I get in the rental market report?
What is the source of iManageRent estimated market rent?
How long are the rent estimate reports valid for?
How do I handle furnished rentals?
I have rented my property for a long time to the same tenant. Why is this report "useful" to me?
What is the price of the report per unit and how can I pay for it?
How long after I have completed the order for the report will I receive it?
What happens to the report after I am done using it?
What criteria are used in generating the report?
What do I need to "list my rental"?
How can I list my property?
What do I need to "list my rental"?
What happens after I enter my rental information?
Is there any cost associated with this service?
What are the advantages of listing my apartment with iManageRent?
How can I find my listing on a particular site?
Is iManageRent affiliated with any of the other listing sites?
How can I add, edit, repost, and delete my listing?
How do I receive my leads?
Will prospective tenants see my email address or contact information on the listing?
Can I upload photos to my listing? How many?
Which format and size should I use to upload my photos?
Can I add maps to my listing?
Can I share my listing on social media?
What can I do with HTML code?
What can I do with the QR code?
Why does my listing appear different on different sites?
When will my listing expire?
What happens to my listing when it expires?
What's the difference between draft and active modes?
How do I activate my listing from a draft?
How do I list from archive?
How can I stop or cancel my listing?
How do I collect rent online?
What rental information do I enter?
What tenant information do I enter?
How do I set up my deposit account?
What types of accounts can I use for transactions?
Can I set up more than one bank account to accept rent?
How do multiple tenants of one unit pay rent?
How long does it take to receive my rent payment?
How can I find out when rent gets paid?
What happens if rent is late or partially paid?
How can I set up late fees?
What happens if tenant does not pay or has insufficient funds?
How can I change the rent amount?
How do I cancel an online payment?
Is there any cost to my tenants for paying rent?
How do you prorate rent for a tenant?
How can I charge a tenant a fee for some non-rental items?
How secure is the online payment process?
How do I switch my deposit account used to receive payments?
Why should I increase rent?
I have heard about rent control laws effecting rent increases. How can iManageRent help?
How do I calculate "online rent increase"?
What information do I need?
What types of rent increase can iManageRent capture?
Can I capture multiple years of increases in one go if I haven’t exercised past increase opportunities?
How does my tenant become aware of a rent increase?
When do I send the "rent increase notice"?
Can I automate this process?
Can I prepare multiple rent Increase notices for each tenant living in the same unit?
Why do I need to have access to rent increase calculation details?
How much can a landlord legally increase rent?
What is the frequency a landlord can legally increase rent?
Do I need to pay my tenant interest on the security deposit?
How often does interest accrue and when do I pay it?
How can iManageRent help me?
What information do I need to calculate interest on a security deposit?
How does my tenant become aware of accrued interest on the security deposit?
Can I prepare a notice explaining the calculation for my tenants? If yes, what other information will I need?
Can I automate this process?
What is Rent Board Fee and how does it affect the interest on my security deposit? (this question ONLY applies to San Francisco rentals)
How can iManageRent help with rent board fee accounting?
Who can create a maintenance issue?
Can a picture be attached to a maintenance request?
Can a document be attached to a maintenance issue?
Can I add and track my own service providers, contractors, and vendors?
Can I upload and save copies of my bids, quotations, and contracts?
Can I track my expenses by accounting categories?
What are the different stages of a maintenance issue?
Can I rate my vendors?
What accounting information can I attach to each vendor?
Can I add and store different contacts for each vendor?
Can I add my vendor to the maintenance issue request?
Which document file formats can I upload?
Can I store unit pictures and floor plans?
How does document sharing work?
How and where do I access documents that I have uploaded?
What happens to my stored documents when I deactivate a unit?
What happens to my tenant's documents when they move out?
How do I change my email address as a tenant?
How do you setup your payment account?
How can I edit my tenant's email address?
How to add a property?
How to add a property under San Francisco Rent Control?
How to delete a property?
How to edit a property's information?
How to activate the unit ?
How to activate the unit under San Francisco Rent Control?
How to add a lease term ?
How to add a lease term under San Francisco Rent Control?
How to add a tenant for the unit in the property?
How to edit, connect, and delete a tenant for the unit in the property?
How to move the tenant out of the unit on the property?
What is website integration?
How do I benefit from website integration?
I don’t have my own website. How can I use iManageRent’s website integration service?
I don’t have a website but want to create one. Can you help me?
How does website integration work?
How do I setup website integration?
How do I get started with website integration?
What functionalities do you bring to my website?
Does my website have to have certain pages to be integration ready?
What are the technical steps in implementing website integration?
How do I add, edit, and delete vacancies on my website?
What is a Lease Application?
How does the Lease Application process work?
How do I collect a security deposit and rent online via website integration?
What is the cost of the website integration service?
I have paid my website integration setup fee what should I do next?
How do I stop or cancel a website integration service?
Can I get a refund if I stop or cancel a website integration service?