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Frequently Asked Questions
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General
List Your Rental Property
Automate Rent Payments
Automate Rent Increases
Security Deposit Accounting
My company website
Estimate Market Rent
The most popular searches are:
collect rent online
3073x
Why cant all property managers on a account view, receive all the messages
2099x
integration
1908x
How do I adjust the account balance
1667x
ach deadline
1609x
I am not able to see all the messages sent for our properties. How do both users have access to the messages sent by the tenants?
1506x
cannot log into my new account. VERY frustrating
1455x
'
1030x
Did not receive deposits
916x
How do I find rentals
756x
General
List Your Rental Property
Automate Rent Payments
Automate Rent Increases
Security Deposit Accounting
My company website
Estimate Market Rent
What does iManageRent do?
Who can use iManageRent?
How long has iManageRent been in business?
Is iManageRent available for everyone to use?
How do I sign up?
How can I reset my password?
How does iManageRent protect my personal information?
Is my data safe and how is it stored?
How does iManageRent provides support?
Can I export my data from iManageRent for accounting purposes?
How do you charge for your services?
How do I cancel my subscription?
Can I get a refund if I decide to cancel my subscription?
Can parking, storage and other fees be automatically paid by my tenant?
What do I need to "list my rental"?
How can I list my property?
What do I need to "list my rental"?
What happens after I enter my rental information?
Is there any cost associated with this service?
What are the advantages of listing my apartment with iManageRent?
How can I find my listing on a particular site?
Is iManageRent affiliated with any of the other listing sites?
How can I add, edit, repost and delete my listing?
How do I receive my leads?
Will prospective tenants see my email address or contact information on the listing?
Can I upload photos to my listing? How many?
Which format and size I should use to upload my photos?
Can I add maps to my listing?
Can I share my listing on social media?
What can I do with HTML code?
What can I do with the QR code?
Why does my listing appear different on different sites?
When will my listing expire?
What happens to my listing when it expires?
What's the difference between draft and active modes?
How do I activate my listing from draft?
How do I list from archive?
How do I collect rent online?
What rent information do I enter?
What tenant information do I enter?
How do I set up my deposit account?
What type of accounts can I use for transactions?
Can I set up more than one bank account to accept rent?
How do multiple tenants of one unit pay rent?
How long does it take to receive my rent payment?
How can I find out when rent gets paid?
What happens if rent is late or partially paid?
How can I set up late fees?
What happens if tenant does not pay or has insufficient funds?
How can I change the rent amount?
How do I cancel online payment?
Is there any cost to my tenants for paying rent?
How do you pro-rate rent for a tenant?
How can I charge a tenant a fee for some non-rent item?
How secure is the online payment process?
Why should I increase rent?
I have heard about rent control laws effecting rent increase, how can iManageRent help?
How do I calculate "online rent increase"?
What information do I need?
What types of rent increase can iManageRent capture?
Can I capture multiple years of increase in one go if I haven’t exercised past increase opportunities?
How does my tenant become aware of a rent increase?
When do I send the "rent increase notice"?
Can I automate this process?
Can I prepare multiple rent Increase notices for each tenant living in the same unit?
Why do I need to have access to rent increase calculation details?
How much can a landlord legally increase rent?
What is the frequency a landlord legally can increase rent?
Do I need to pay my tenant interest on security deposit?
How often does interest accrue and when do I pay it?
How can iManageRent help me?
What information do I need to calculate interest on security deposit?
How does my tenant become aware of accrued interest on security deposit?
Can I prepare a notice explaining the calculation for my tenants? If yes, what other information will I need?
Can I automate this process?
What is Rent Board Fee and how does it affect the interest on my security deposit? (this question ONLY applies to San Francisco rentals)
How can iManageRent help with rent board fee accounting?
What is website integration?
How do I benefit from website integration?
I don’t have my own website, how can I use iManageRent’s website integration service?
I don’t have a website but want to create one, can you help me?
How does website integration work?
How do I setup website integration?
How do I get started with website integration?
What functionalities do you bring to my website?
Does my website have to have certain pages to be integration ready?
What are the technical steps in implementing website integration?
How do I add, edit and delete vacancies on my website?
What is a Lease Application?
How does the Lease Application process work?
How do I collect security deposit and rent online via website integration?
What is the cost of website integration service?
I have paid my website integration setup fee what should I do next?
How do I stop or cancel website integration service?
Can I get a refund if I stop or cancel website integration service?
How can a Rental Market Report help me?
What do I get in rental market report?
What is the source of iManageRent estimated market rent?
How long are the rent estimate reports valid for?
How do I handle furnished rentals?
I have rented my property for a long time to the same tenant, why this report is “useful” to me?
What is the price of the report per unit and how can pay for it?
How long after i have completed the order for the report will i receive it?
What happens to the report after i am done using it?
What criteria are used in generating the report?