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Frequently Asked Questions

What tenant information do I enter?

You must enter your tenant's name and email address.

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I have a dispute with my landlord. What do I do?
I have a dispute with my tenant. What do I do?

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Records in this category

How do I switch my deposit account used to receive payments?
How secure is the online payment process?
How can I charge a tenant a fee for some non-rental items?
How do you prorate rent for a tenant?
Is there any cost to my tenants for paying rent?
How do I cancel an online payment?
How can I change the rent amount?
What happens if tenant does not pay or has insufficient funds?
How can I set up late fees?
What happens if rent is late or partially paid?
How can I find out when rent gets paid?
How long does it take to receive my rent payment?
How do multiple tenants of one unit pay rent?
Can I set up more than one bank account to accept rent?
What types of accounts can I use for transactions?
How do I set up my deposit account?
What tenant information do I enter?
What rental information do I enter?
How do I collect rent online?

Basic FAQs

What do I need to "list my rental"?
How do I collect rent online?
Why should I increase rent?
Do I need to pay my tenant interest on ...
How do I change my email address as a ...
How can I edit my tenant's email address?
How do I switch my deposit account used to ...
How do you setup your payment account?

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